1. In accordance with international legislation, the Service adheres to a number of rules and implements a number of procedures aimed at preventing the use of the Service for the purpose of conducting money laundering operations, as well as conducting other operations of an illegal nature.

2. In order to prevent illegal operations, the Service sets certain requirements for all Applications created by the User:

• Transfers in favor of third parties are strictly prohibited;
• All contact data entered by the User in the Application, as well as other personal data transmitted by the User to the Service, must be up-to-date and completely reliable;
• It is strictly prohibited for a User to create Applications using anonymous proxy servers or any other anonymous Internet connections.

3. The Service reserves the right to request a photo or video with a user's identity document within the framework of the KYC(Know Your Customer) policy. The client's identification information will be collected, stored, transmitted and protected strictly in accordance with the company's Personal Data Processing Policy.

4. The User will be refused to make an exchange if the Service is not satisfied with the information provided, or there are doubts that he really is who he claims to be.

5. The Service reserves the right to suspend all current User requests until copies of the User's identity documents and other information necessary to verify the operation are received from the User in the following cases:

• Upon detection of a violation of any of the requirements set forth in paragraph 2 of this Agreement;
• When the User's application is stopped by the system for preventing illegal operations;
• If the Service has reasonable suspicions that the user is trying to use the services of the Service in order to conduct illegal operations;
• When identifying high-risk transactions with User details.
• In turn, the User undertakes to provide the requested document within 7 working days from receipt of the request for its provision, or request cancellation of the application.

6. To identify high-risk transactions and addresses, the Service uses an internal verification and analysis system. The Service reserves the right not to disclose information about the methods and results of verifying User transactions.

7. If high-risk transactions with the User's details are detected, the Service has the right to cancel the application and return the funds or digital currencies deposited by the User. The refund is made only to the banking details from which the transfer was made. When making a refund, all commission costs for the transfer of funds or digital currencies are made from the funds received at the User's expense, but not more than 5% of the payment amount. The Service is not responsible for possible delays in the return, if they occurred through no fault of the Service.

8. If the User refuses to provide the requested documents, the Service reserves the right to refuse further service to the User.

9. The Service reserves the right to refuse further service to the User and transfer all User data available to the Service, as well as all available information about User operations to law enforcement agencies in the following cases:

• Identification of transactions aimed at money laundering, financing of terrorist organizations, fraud of any kind, as well as transactions aimed at conducting any other illegal and illegal operations;
• If the Service has a reasonable suspicion that the document provided by the User to identify the User's identity is fake or invalid;
• Receipt of information from authorized bodies on the illegality of the User's possession of funds or digital currencies, or other information that makes it impossible for the Service to provide services to the User;
• Identification of any actions or attempts to commit actions by the User aimed at exerting any negative influence on the software and hardware complex of the Service;
• Identification of any actions or attempts to commit actions by the User aimed at stealing databases and other tangible and intangible property of the Service;
• Identification of any actions or attempts to commit actions by the User capable of causing any physical, material and non-material harm to the Service;
• If the funds come from a card that differs from the one that was verified, the Service suspends the exchange. The funds for this application will be returned to the sender within 24 hours after the request and subject to mandatory verification of the card from which the funds were received. When making a refund, all commission costs for the transfer of funds or digital currencies are made from the funds received at the User's expense.

10. The Service reserves the right to suspend all current User requests until copies of documents or other information confirming the payment of the application are received from the User.

11. Some exchange directions may not be available to Users using the IP addresses of countries under international sanctions.